Frequently Asked Questions - Implementation & Support
What do I need to do?
If you want to trial or purchase ImerjaMail all you have to do is follow these steps.
- Select the 30 day free trail banner at the top of the page
- Check that you have the information required to complete the registration process
- Follow the registration and set you password
- Complete the registration form
- Once you have received the activation email follow the link to the integration page and follow the instructions.
- Welcome aboard!
How do I configure my system to use ImerjaMail?
The integration page under the technical section contains a description of the changes and there are also configuration guides for Exchange and Sendmail. Alternatively you can reference your Email systems vendors notes or contact ImerjaMail support desk.
How many emails can the Service process?
For security reasons we don’t publish the processing capability of the system, however we always scale the service with 50% more capacity than it reaches during peak periods. Average utilisation as a percentage rarely breaks into double figures.
What if you suffer a server failure?
If an Enforcement Server fails emails are automatically rerouted to the other Enforcements in the cluster. However ImerjaMail is a mature and robust product and server failures are exceptionally rare.
Will all the emails I receive and send go through the ImerjaMail service?
Yes, in almost all instances the email you send and receive will be filtered through the ImerjaMail service. Only those with specific requirements will want to configure trusted hosts on you email server that are allowed to bypass the ImerjaMail service.
Will my email be slower?
Not that you will notice, the average processing time for an email is less than 2 minutes unless the email had been scored as SPAM or contains a Virus. In which case it will be quarantined or rejected.
If I stop receiving email how will I know there’s a problem with ImerjaMail?
On the administrators dashboard there is an indicator that shows the health of the ImerjaMail system. If the status is good then its probably wise to check you own system. If you do require support you can contact the ImerjaMail support desk.