Frequently Asked Questions - Commercial
How many licenses do I need to Purchase?
One for every mailbox protected by the service, this includes generic addresses like sales@ or info@. However, you only count one license if you have a single mailbox behind multiple domains, for example name@abc.com and name@xyz.com.
What happens if the number of mailboxes increases during the license period and exceeds the number purchased?
Up to 10% increase in the number of mailboxes is permitted over a 12 month period without charge, with the number reviewed at the contract anniversary. Growth over this threshold will be subject to an interim charge for additional licenses made during the contract term. This will be at a flat rate of full price within the first 6 months of the contract term, and 50% of the full price thereafter. We recommend that organisations purchase a number of licenses in keeping with their projected growth for the year.
Is there an installation or set up fee?
No, there is no separate installation or set up fee. You simply pay the yearly subscription fee in advance when you subscribe to the service.
What am I actually buying?
A subscription to the ImerjaMail service for the term of the license, typically one year. You do not purchase any hardware or software.
Why is it at a lower cost compared to other services?
ImerjaMail is partly based on Open Source software, this means that you only pay for the hosting and support of the service we provide.
Are direct debt and cheque the only available payment methods?
Yes. In order to keep the cost and administrative overheads to an absolute minimum we currently offer two payment methods for contracts of less than 500 licenses. If you require more than 500 licenses then please contact us for details of alternative payment methods.
As it is based on Open Source software does that mean it is inferior to proprietary packages?
No. The Open Source community provides the largest development base from where tried and tested software solutions are created. The promise of Open Source is better quality, higher reliability, more flexibility, lower cost, and an end to predatory vendor lock-in. Open Source applications are often developed into commercially available software products. Combining Open Source applications allows us to provide a wide spectrum of functionality within a simple to use product, providing a robust and efficient service that offers excellent value for money. If you don’t believe us try the free 30 day trial.
Can I stop using it at any time?
Yes. You can change your DNS and email server back whenever you like, however we are unable to offer any refunds on the unused term of your license.
Why is the Technical Support line charged at 50p per minute?
ImerjaMail has been designed and implemented as a very low cost service. In order keep costs to a minimum customer have access to a web based knowledge forum that is updated as new information is generated in response to support enquiries. We only charge for telephone technical support to those who may require it, and even then at minimal cost. The alternative would be to increase the annual license fee for everyone.